Control Panel Support System - Revision history

Admin2047 at 23:28, 26 April 2013

2013-04-26T23:28:45Z

Admin2047 at 17:21, 23 March 2013

2013-03-23T17:21:38Z

Admin2047: Created page with "Category:Control_Panel 350px In order to manage you server you will fist need to login to our control panel system. ==Login to the cont..."

2013-03-23T16:44:20Z

Created page with "Category:Control_Panel 350px In order to manage you server you will fist need to login to our control panel system. ==Login to the cont..."

New page

[[Category:Control_Panel]]

[[File:2047controlp.png|thumb|350px]]

In order to manage you server you will fist need to login to our control panel system.

==Login to the control panel==

Visit our website @ - http://www.2047servers.co.uk

On our homepage you will see a login box, this is where you enter your username & password.

== Quick Info ==

Our Custom Control Panel System allows you to submit support requests to our support team while in the Game Server Control panel, this reduces the need to use a separate system or email us directly + It allows you to manage multiple request for multiple servers.

== Submitting a Request ==

To create a Sub User first expand the "User Management" tab on the left menu > "Create a Sub User"

Fill in the User information (Username & Password) Select Active if you want the account to be Active, Notes are optional

Also Optional is the Profile Tab, this is where you can put more User Information like First & Last Name, Email, Phone Number etc...

[[File:supports_01.png|500px]]

[[File:supports_02.png|500px]]

[[File:supports_03.png|500px]]

[[File:supports_04.png|500px]]

== See our other Control Panel Guides ==

==== [[Control_Panel_Basic_Overview|Control Panel Basic Overview]] ====
==== [[Customizing_the_Control_Panel|Customizing the Control Panel]] ====
==== [[Creating_&_Managing_Sub_Users|Creating & Managing Sub Users]] ====
==== [[Managing_your_server|Managing your server]] ====
==== [[Control_Panel_Support_System|Using the Control Panel Support System]] ====
==== [[Resellers_Guide|Control Panel Resellers Guide]] ====

@@ Line 46: / Line 46: @@
 ==== [[Control_Panel_Basic_Overview|Control Panel Basic Overview]] ====
 ==== [[Creating_&_Managing_Sub_Users|Creating & Managing Sub Users]] ====
 ==== [[Managing_your_server|Managing your server]] ====
 ==== [[Control_Panel_Support_System|Using the Control Panel Support System]] ====
 ==== [[Resellers_Guide|Control Panel Resellers Guide]] ====

@@ Line 14: / Line 14: @@
 Our Custom Control Panel System allows you to submit support requests to our support team while in the Game Server Control panel, this reduces the need to use a separate system or email us directly + It allows you to manage multiple request for multiple servers.
 == Submitting a Request ==
-To create a Sub User first expand the "User Management" tab on the left menu > "Create a Sub User"
+To submit a request all you have to do is click on the Support tab on the left menu > Open a New Ticket (Or click the "New" button as seen in blue on the image below))
-Fill in the User information (Username & Password) Select Active if you want the account to be Active, Notes are optional
+[[File:supports_01.png|500px]]
-Also Optional is the Profile Tab, this is where you can put more User Information like First & Last Name, Email, Phone Number etc...
+Now you can sort your ticket into the right department depending on what type or request / server it is related to.
-[[File:supports_01.png|500px]]
+Choose the priority of your request & select the related service (if you have multiple servers with us choose from the drop down list, if it is effecting more than one service please state this in the request.
 [[File:supports_02.png|500px]]
 [[File:supports_03.png|500px]]
 [[File:supports_04.png|500px]]